Privacy Policy of INNOMASTER Home (ZhongShan) Co., Ltd.

Effective Date: September 18, 2025

INNOMASTER Home (ZhongShan) Co., Ltd. (hereinafter referred to as "INNOMASTER", "we", "us" or "our") fully recognizes the importance of your privacy. We strictly comply with the Personal Information Protection Law of the People's Republic of China, Information Security Technology - Personal Information Security Specification and other relevant laws and regulations, and are committed to protecting the security and legitimate rights of your personal information. This Privacy Policy (hereinafter referred to as the "Policy") clearly explains the scope, methods and rules for us to collect, use and store your personal information through our official website (collectively referred to as the "Website"). Note: This Website does not provide personal registration or login functions; its core functions are corporate and product introduction, and only the "Contact Us" page involves the submission of personal information. Meanwhile, it informs you of the rights you are entitled to and the ways to exercise them, enabling you to fully understand and make independent choices.

1. Scope of Application

1. This Policy only applies to the information we collect through the Website, focusing on the personal information you submit on the "Contact Us" page and the non-personal information automatically generated during your browsing. It does not apply to third-party websites (such as links to partners included in the Website), third-party mobile applications, nor to information collected through other channels such as telephone calls, offline communications, or emails (not triggered by the "Contact Us" function of the Website).

2. If the "Contact Us" page needs to collect additional information due to service scenario adjustments (e.g., adding a "dedicated product consultation form"), we will add a "Supplementary Privacy Notice" in a prominent position on that page, explaining the purpose of collecting the additional information and the usage rules. In case of any inconsistency between the Supplementary Privacy Notice and this Policy, the Supplementary Privacy Notice shall prevail. If there are special privacy protection regulations in the region where you are located, we will issue region-specific supplementary notices to ensure compliance with local legal requirements.

3. This Policy does not apply to anonymized information (i.e., information that cannot identify a specific natural person and cannot be restored). Our use of anonymized information is not restricted by this Policy.

2. Methods of Information Collection and Processing

We adhere to the principle of "collecting only what is necessary" and only collect information required to respond to your consultation needs and optimize your browsing experience. There is no collection of information related to registration or login scenarios. The specific categories and processing methods are as follows:

Information Category	Specific Content	Collection Method	Explanation of Necessity
Personal Information (only for "Contact Us" scenario)	Name, contact phone number, email address, message content (submitted by you voluntarily through the form on the "Contact Us" page; no personal information is collected in other scenarios)	Manual submission by users: Before you click the "Submit" button on the form of the "Contact Us" page, you must separately check the box to confirm "I agree to the collection and use of the above information to respond to my consultation needs and understand the information processing rules". The form cannot be submitted if you do not check the box.	This is necessary information. Without providing it, we cannot receive your consultation content or respond to your consultation results via phone or email. There are no mandatory collection or default submission settings.
Non-Personal Information (browsing scenario)	Browser type, device operating system, source website domain name, browsing duration, browsed pages, IP address, device model, clickstream data (only records the links of product introduction pages, corporate news pages, etc., that you click on)	1. Automatic sending by the browser: When you visit the Website, the browser will automatically transmit basic device information (such as IP address, browser version) to us without your active operation; 2. Collection via technical tools: Collection of browsing traces through Cookies, log analysis tools, etc.; 3. Aggregation processing: Conducting aggregated analysis of user data to form statistical data that cannot identify individuals.	This information is not necessary but is required to optimize the experience. Its absence will not affect the basic browsing functions of the Website (such as viewing corporate introductions and product images). The IP address is only used to identify your approximate region (such as province or city) and does not have precise positioning functions. It is only used to match region-specific service prompts (such as local store information).

2.1 Explanation of Cookies and Similar Technologies

1. Types and purposes of Cookies we use (only basic types are retained in scenarios without login, and there is no association with user identities):

Necessary Cookies: Only used to ensure the basic browsing functions of the Website (such as loading product images and adapting page display proportions). They cannot be disabled; disabling them will cause some page elements to fail to display normally.
Analytical Cookies: Only used to count anonymous browsing data (such as the number of visits to a product page and average stay time) for optimizing page layout (such as placing high-traffic products in a prominent position). They are not associated with any personal information (such as name or phone number) and do not track cross-website behaviors.

2. Your right to manage Cookies:

When you visit the Website for the first time, we will display a pop-up window showing the types and purposes of Cookies (only the two types mentioned above). You can choose to "agree to the use of analytical Cookies" or "retain only necessary Cookies". The pop-up window will not close automatically or have default checked options; you need to make a manual selection before continuing to load the Website.
If you need to modify your Cookie preferences later, you can adjust them through the "Settings - Privacy and Security" function of your browser (e.g., the "Cookies and other site data" option in Chrome, or the "Privacy" option in Safari), or visit www.allaboutcookies.org for operation guidelines. Modifications will not affect the existing statistical data of browsing (the statistical data has been anonymized).

2.2 Special Note: Conversion of Non-Personal Information

Technical information such as IP addresses and device identifiers is non-personal information when it exists independently. Moreover, since the Website does not have registration or login functions, the above information cannot be associated with your personal information such as name or phone number. If, due to special circumstances (e.g., you first submit a form on the "Contact Us" page and then continue browsing the Website), the technical information is temporarily associated with your personal information, we will immediately terminate the association after responding to your consultation needs (i.e., after sending the response results to your email or phone), ensuring that the technical information returns to an anonymized state and is not used for other purposes.

3. Purposes of Information Use

We only use the collected information for the following legal and clear purposes. There is no use of information related to accounts in scenarios without registration or login. The specific purposes are as follows:

Responding to your consultation needs: Using the name, phone number, and email address you submitted on the "Contact Us" page to verify your identity (to avoid incorrect responses) and replying to your consultation results (such as explaining product prices and informing you of local store addresses) via the contact method you selected (phone or email). The message content is only used to understand your consultation needs and is not used for other analyses.
Optimizing browsing experience: Adjusting the content display of the Website (such as placing highly concerned corporate qualification certificates in a prominent position and optimizing the loading speed of product images) and fixing page malfunctions (such as pages that cannot be opened by users in a certain region) by analyzing non-personal information (such as the number of clicks on popular pages and browsing duration). There is no personalized recommendation associated with any personal identity.
Ensuring Website security: Identifying abnormal access (such as frequent page refreshing from the same IP in a short period leading to high server load) through IP addresses to prevent cyber attacks and malicious crawler behaviors, and ensuring that all users can browse the Website normally. No personal identity information is obtained based on IP addresses.
Compliance and dispute resolution: Retaining the information in the "Contact Us" form (only for 6 months after the consultation response is completed) in accordance with legal requirements to cooperate with law enforcement agencies in investigations (such as in cases involving false consultations or online harassment) or resolve consultation and feedback disputes between you and us (such as if you question that you have not received a response).
Other purposes with your explicit consent: Only when you actively mention "agree to receive product update notifications" in the message submitted through the "Contact Us" form will we send you product information via email no more than once a month. You can withdraw your consent at any time by clicking the "Unsubscribe" link in the email, and there are no mandatory push settings.

We will not use your personal information to send advertisements to third parties, nor will we use the information beyond the above scope. If it is necessary to use the information for a new purpose (e.g., adding a "product trial application" that requires notification via phone), we will add a supplementary notice on the "Contact Us" page and only process the information after obtaining your separate consent.

4. Rules for Information Sharing and Transfer

We strictly adhere to the principle of "not arbitrarily sharing or transferring personal information". Since there are no registration or login functions, there are no scenarios for sharing account-related information. Except for the following legal or necessary circumstances, we will not disclose your personal information to any third party:

Business transfer scenarios: In the event of transfer of ownership/operation rights of the Website, corporate merger, division, bankruptcy liquidation, or other similar circumstances, your personal information (only the information in the "Contact Us" form) may be transferred to the successor institution along with the business. We will notify you through an announcement on the homepage of the Website and a pop-up window on the "Contact Us" page before the transfer. The successor institution must make a written commitment to only use the information to respond to unfinished consultation needs, delete the information in accordance with the original rules after the response is completed, and not use it for other purposes.
Legal compliance scenarios: When required by the laws and administrative regulations of the People's Republic of China, court judgments, arbitral awards, or when law enforcement agencies (such as public security organs and market supervision departments) legally request access to information, we will provide the information in the "Contact Us" form based on the principle of "good faith and necessity". We will record the access process to ensure compliance with legal procedures and will not provide unnecessary browsing data.
Third-party service assistance scenarios: We only entrust third parties to provide server hosting and email sending services (such as sending consultation responses to you via a third-party email platform). We will sign a Personal Information Processing Entrustment Agreement with the third party, clarifying that the third party can only send emails/store basic data in accordance with our instructions, and shall not view, use, or disclose your personal information. The third party must delete the relevant data immediately after the service is completed, and we will supervise the third party's actions.

Except for the above circumstances, we will not share or transfer your personal information to any third party, nor will we share non-personal information (such as browsing statistical data) with third parties for commercial purposes.

5. Your Rights and Ways to Exercise Them

In accordance with the Personal Information Protection Law of the People's Republic of China, you enjoy the right to know, the right to correct and supplement, the right to delete, the right to withdraw consent, and other rights. Combined with the scenario without registration or login, we provide you with the following convenient channels to exercise your rights:

Type of Right	Specific Content	Channel for Exercise	Processing Timeframe
Right to Know	To check the personal information you submitted via the "Contact Us" form (name, phone number, email address, message) and the processing status of the information (e.g., whether the consultation result has been provided)	Submit a request via the privacy-specific email or phone, specifying the approximate time when you submitted the form (e.g., "product consultation submitted on September 18, 2025") and the contact information you provided	Feedback the query result via your provided email/phone within 7 working days
Right to Correction and Supplementation	To request correction if the personal information submitted via the "Contact Us" form is inaccurate (e.g., incorrect phone number digits) or incomplete (e.g., missing message content) (only applicable before the consultation result is provided)	Submit a request via the privacy-specific email or phone, specifying the information to be corrected and the correct content	Processed within 5 working days; if the feedback process has already started, the feedback channel will be updated simultaneously
Right to Delete	To request deletion of personal information in the "Contact Us" form under any of the following circumstances: 1. The consultation request has been fulfilled (e.g., you have received feedback via phone/email); 2. You withdraw consent to "information collection" (e.g., you no longer wish to proceed with the consultation after submitting the form); 3. Other circumstances as required by laws and regulations	Submit a request via the privacy-specific email or phone, specifying the reason for deletion and the approximate time when you submitted the form	Processed within 10 working days; confirmation will be sent via your provided contact information after deletion
Right to Withdraw Consent	To withdraw previously given consent to "information collection" (e.g., you no longer wish to proceed with the consultation after submitting the form) or "receiving product notifications" (e.g., unsubscribing from emails)	1. To withdraw consent to "receiving product notifications": Click the "Unsubscribe" link in the email, which takes effect immediately; 2. To withdraw consent to "information collection": Submit a request via the privacy-specific email or phone (only applicable before the consultation result is provided)	Withdrawal of consent to "information collection" takes effect within 5 working days, and we will stop processing your consultation request; withdrawal of consent to "product notifications" takes effect immediately
Right to Complain and Report	To complain to us or report to regulatory authorities if you believe our information processing practices violate laws, regulations, or this Policy (e.g., failure to delete information after the consultation request is fulfilled)	1. To complain to us: Submit complaint details via the privacy-specific email or phone, specifying the specific situation; 2. To report to regulatory authorities: Report to the cyberspace administration or market supervision department in your location	Feedback the progress of handling within 15 working days after receiving the complaint, and inform you of the final result within 30 working days

5.2 Explanation of Identity Verification

To protect the security of your information and prevent others from fraudulently exercising your rights, we will verify your identity through one of the following methods before processing your request for query, correction, or deletion (you may choose any one method):

Information verification: Confirming key information you provided when submitting the form (e.g., "What is the name of the product mentioned in your previous message?") and processing the request if the information matches;
SMS verification: Sending a verification code to the phone number you provided, and you need to feedback the correct verification code;
Email verification: Sending a verification link to the email address you provided, and you need to click the link to complete the confirmation.

There is no need to provide sensitive documents such as ID cards (unless you cannot pass the above verification methods when applying for information deletion, and you voluntarily agree to provide them). The verification materials are only used for identity confirmation and will be destroyed immediately after verification.

6. Information Storage and Security Protection

6.1 Information Storage Rules

1. Storage period: Since there are no registration or login functions, there are no long-term information storage scenarios. We adhere to the principle of "deleting after fulfilling the purpose":

Personal information (from the "Contact Us" form): Retained only for 6 months after the consultation request is fulfilled (e.g., if you submit a consultation in September 2025 and receive feedback in October 2025, the information will be deleted by April 2026), unless otherwise required by laws and regulations. If you apply for early deletion, the information will be deleted immediately after verification;
Non-personal information (browsing data): Anonymized statistical data (e.g., number of visits, number of page clicks) can be retained for a long time for Website optimization; original browsing logs (including IP addresses) are retained for only 3 months and will be automatically deleted upon expiration, with no association with personal information.

2. Storage location: All your personal information is stored on servers within the People's Republic of China, with no cross-border transmission scenarios. Since there are no registration or login functions, there is no backup of user data to overseas locations, ensuring that all information is processed within the country.

3. Post-storage processing: After the personal information reaches the storage period or upon your request for deletion, we will completely delete the information by means of "permanently deleting form data" and "overwriting storage files" to ensure that it cannot be restored. No copies will be retained after deletion, and the anonymized browsing data will not be associated with other information.

6.2 Security Protection Measures

We adopt technical and management measures that comply with legal and regulatory requirements. Combined with the characteristics of scenarios without registration or login, we focus on protecting the security of information in the "Contact Us" form, including the following specific measures:

Technical protection: The submission of the "Contact Us" form adopts SSL/TLS protocol for encrypted transmission to prevent information interception; personal information is stored using AES-256 encryption algorithm, and only authorized personnel can access it through two-factor authentication (account + dynamic password);
Permission management: Only customer service personnel can view the information in the "Contact Us" form (for providing consultation feedback), and the viewing permission will automatically expire after the consultation response is completed. Customer service personnel are prohibited from copying or downloading form information, and operation logs are recorded in real time and retained for 6 months;
Security audit: Conduct an audit of the information processing records of the "Contact Us" form every quarter to check for unauthorized viewing or failure to delete information in a timely manner; entrust a third-party institution to conduct Website security testing every year, focusing on identifying vulnerabilities in the form submission process;
Emergency response: Formulate an Emergency Plan for Personal Information Leakage. In the event of information leakage (e.g., unauthorized disclosure by customer service personnel) of the "Contact Us" form, we will immediately stop the leakage, notify you to modify your contact information (if necessary), and inform you of the details of the incident and the progress of handling via the Website announcement and your provided contact information within 72 hours. In case of a major leakage, we will also report to the regulatory authorities simultaneously.

It should be specially noted that there are certain uncertainties in Internet transmission. Although we have adopted the above security measures, we cannot guarantee absolute information security. We shall not be liable for information security issues caused by force majeure (e.g., earthquakes, wars) or your own operational errors (e.g., failing to exit the page after submitting the form on a public device).

7. Protection of Children's Privacy

Our Website is mainly intended for adults and does not contain content specifically for children. Combined with the scenario without registration or login, we strictly comply with the Personal Information Protection Law of the People's Republic of China and the Regulations on the Protection of Children's Personal Information Online. The specific rules are as follows:

Restrictions on information collection: We do not intentionally collect personal information of minors under the age of 14 (hereinafter referred to as "children"). If a child submits information through the "Contact Us" page by mistake, their legal guardian (hereinafter referred to as "guardian") may apply for deletion. We will delete the relevant information immediately after verification and will not use it for any purpose;
Guardian's rights: If a guardian discovers that a child has submitted information, they may submit "the guardian's identity certificate (e.g., copy of ID card) + the child's identity certificate (e.g., copy of household registration book) + proof of guardianship (e.g., index page of the household registration book)" via the privacy-specific email to apply for querying or deleting the child's information. We will process the application and feed back the result within 5 working days, with no fees charged;
Content prompt: A prompt stating "Minors are advised to use this service under the accompaniment of a guardian" is added to the "Contact Us" page of the Website, with no content that induces children to submit information.

8. Notice on Third-Party Website Links

The Website may contain links to third-party websites not operated by us (such as links to partners' official websites and industry information platforms, which are only displayed on the "Corporate News" and "Partners" pages). Such links are provided only for your convenience to obtain more information and do not represent our recognition or endorsement of the third-party websites.

We cannot control the information collection and usage rules of third-party websites (e.g., a third-party website may require registration or login) and shall not be liable for any issues arising from the privacy policies of third-party websites. We recommend that you carefully read and understand the privacy policy of a third-party website before visiting it, especially paying attention to whether it involves the collection of personal information, and make an independent judgment on whether to agree to it to protect the security of your information.

9. Rules for Policy Changes

We reserve the right to modify the content of this Policy in accordance with updates to laws and regulations, business adjustments (e.g., adding new types of consultation on the "Contact Us" page), or technological development. After modification, we will notify you through the following methods:

If the modification to the Policy is a "minor adjustment" (e.g., optimizing the expression or supplementing the description of security measures), we will publish the updated version on the "Privacy Policy" page of the Website and prompt you to view it via a pop-up window on the "Contact Us" page within 7 days after the update;
If the modification to the Policy involves a "major change" (e.g., adding new types of information collection on the "Contact Us" page or extending the information storage period), we will send a change notice via a pop-up window on the homepage of the Website and a prominent prompt on the "Contact Us" page, with a notice period of no less than 60 days, clearly informing you of the content of the change, the effective date, and the impact. If you do not raise an objection within the notice period, it will be deemed that you accept the modified Policy. If you do not agree to the modification, you may stop using the "Contact Us" function, and we will process the information you have submitted in accordance with the original Policy.

You can access the "About Us - Privacy Policy" page of the Website at any time to view the latest version of the Policy. You may also request to obtain historical versions via the privacy-specific email.

10. Contact Us

If you have any questions, suggestions, or complaints regarding the content of this Policy or our information processing practices, you may contact us through the following methods:

Privacy-specific email: privacy@innomaster.com.cn (Please indicate "Privacy Policy Consultation/Complaint + Your Name + Contact Phone Number" in the email subject for our efficient handling);
Contact phone: +86 400-101-7983 (Service hours: Monday to Friday, 9:00-18:00, excluding legal holidays);
Mailing address: The 5th of No.2 SHA GANG DONG ROAD, GANGKOU TOWN, ZHONGSHAN CITY, GUANGDONG PROVINCE, CHINA, Attention: Privacy Protection Team (Postal code: 528400).

We will provide an initial response within 15 working days after receiving your request. If further verification of information is required, the processing time may be extended, and we will inform you of the reason for the extension and the expected processing time in advance to ensure that your request is properly handled.

11. Governing Law and Dispute Resolution

1. The formation, performance, interpretation, and dispute resolution of this Policy shall be governed by the laws and regulations of the People's Republic of China (excluding conflict of laws rules);

2. Any dispute arising between you and us concerning the validity, performance, or information processing practices of this Policy shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to bring a lawsuit to the Intermediate People's Court of Zhongshan City, Guangdong Province (the competent court in the place where INNOMASTER Home (ZhongShan) Co., Ltd. is located, subject to the actual jurisdiction provisions).

3. If you are an overseas user, you shall comply with both the laws and regulations of the People's Republic of China and the privacy protection regulations of the region where you are located when using the services of this Website. For disputes arising from cross-border use, if there are special provisions in the laws and regulations of the People's Republic of China regarding foreign-related civil relations, such provisions shall prevail.

Appendix

1. The definitions of terms such as "personal information", "sensitive personal information", and "anonymization" in this Policy shall be subject to the provisions of the Personal Information Protection Law of the People's Republic of China and the Information Security Technology - Personal Information Security Specification (GB/T 35273-2020).

2. If any provision of this Policy conflicts with the laws and regulations of the People's Republic of China, the latter shall prevail. For matters not covered in this Policy, the relevant laws, regulations, and industry standards shall apply.

3. Your act of submitting information or using services through the Website shall be deemed as your full reading, understanding, and acceptance of all provisions of this Policy (including any updated versions), and your consent to our processing of your information in accordance with this Policy.